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Director, Information Systems

Posted: February 5, 2024

About WHYY

 

WHYY serves the Philadelphia region with trusted journalism, eye-opening storytelling and intimate local arts programming. Our curiosity and commitment to this community is what drives our programming. It’s also what drives our hiring.

 

Below you’ll find an employment opportunity in the fast-paced setting of the Philadelphia region’s leading public media provider. The award-winning professional staff of WHYY sets the bar high in television, radio and online. Whether it’s preparing a program to air or a behind-the-scenes role in support, all positions are vital to continuing—and growing—our impact in our community.

 

WHYY offers a voice to those not heard, a platform to share everyone’s stories, a foundation to empower early and lifelong learners and a trusted space for unbiased news. Learn more about our Social Responsibility Program. It’s how we live.

 

About the Role

 

WHYY a leading public radio and television station dedicated to enriching our community through award-winning programming and educational outreach, seeks a dynamic and strategic Director of Information Systems to lead and manage our technology infrastructure and operations. As a member of our leadership team, you will play a key role in ensuring the seamless functioning of our IT systems, supporting our mission-critical workflows, and driving technology initiatives that advance our growth and innovation.

 

MAJOR DUTIES AND RESPONSIBILITIES

 

  • Provide strategic leadership and direction for all aspects of the station's technology infrastructure, including hardware, software, networks, cybersecurity, and data management.

  • Develop and implement a comprehensive IT roadmap aligned with the station's strategic goals, prioritizing projects that enhance operational efficiency, content delivery, audience engagement, and cost-effectiveness.

  • Manage a team of IT professionals, providing mentorship, training, and performance management.

  • Oversee the budget for IT projects and operations, ensuring efficient resource allocation and cost control.

  • Develop and implement IT security policies and procedures to protect the station's data and systems from cyber threats.

  • Direct and lead the IT team to deliver exceptional infrastructure and IT operations services that include network and server administration, internet and phone services, firewall, system backups, disaster recovery, the service desk, Office 365, and video conferencing.

  • Stay abreast of emerging technologies and trends in the media and broadcasting industry, evaluating their potential impact on the station and recommending relevant solutions.

  • Collaborate with department heads across the station to understand their technology needs and develop solutions that optimize their workflows and productivity.

  • Manage vendor relationships, negotiating contracts and ensuring service delivery meets the station's requirements.

  • Manage communications infrastructure, WAN, LAN, and SD-WAN contracts and support.

  • Ensure compliance with all relevant technology regulations and licensing requirements.

  • Lead IT disaster recovery planning and testing to ensure operational continuity in the event of unforeseen events.

  • Contribute to the establishment of IT policies and procedures.

Qualifications

Education: Bachelor’s degree in information technology or related field. An equivalent combination of education and experience will be considered.

 

Experience: Minimum 10+ years of experience in a leadership role managing IT infrastructure and operations in a complex organization. Proven track record of successfully developing and implementing IT strategies in alignment with business goals. Experience managing and leading teams in demanding business environments. Strong understanding of broadcast technology and its applications in radio and television production is a plus. Excellent communication, leadership, and interpersonal skills. Ability to manage multiple projects simultaneously and prioritize effectively under pressure. Strong analytical and problem-solving skills. Demonstrated commitment to public service and the mission of a nonprofit organization.

 

Technical Skills:

  • HyperV and HyperV Failover Clustering High Availability

  • Active Directory, Replication, GPO

  • DNS

  • TCP/IP

  • Linux and Windows Server 2012, 2016, 2019 configuration, management, and patching.

  • Windows 10/11 and MAC deployment, management, and patching.

  • Synology NAS, Hyper Backup, Folder Synchronization, and High Availability

  • Avid Nexis video-optimized storage

  • iSCSI and NFS

  • Azure AD Sync

  • Office 365 Applications – Exchange Online

  • SharePoint

  • Teams

  • Intune MDM

  • Security Software (SentinelOne, Arctic Wolf)

  • Asset and Lifecycle Management

  • Documenting and Diagram of all Infrastructure, Network, and Applications

  • Vulnerability Assessment and Remediation

 

*All WHYY employees are required to receive the COVID-19 vaccination. Proof will be required upon hiring.

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